Order Cancellation & Modification at Nak Muay Co.

Why Speed Matters Here

At Nak Muay Co., every order goes into production fast. Because our products are made to order — printed specifically for you — there is a limited window to cancel or modify your order before production begins. Once production starts, we cannot stop the process.

Cancellation Window

If you need to cancel your order, you must contact us as soon as possible — ideally within 12 hours of placing your order. Production begins within 2-3 business days of order confirmation. If your order has already entered production, we are unable to cancel it.

To request a cancellation, email us immediately at [email protected] with your order number and the subject line "CANCELLATION REQUEST." We'll confirm whether your order is eligible and process accordingly.

Order Modifications

Need to change a size, color, or shipping address? Same rule applies — contact us within 12 hours of ordering. We'll do our best to accommodate modifications before production begins, but we cannot guarantee changes once the order is in the production queue.

• Address corrections: Contact us immediately if you entered the wrong shipping address. Once an order has shipped, we cannot redirect it.
• Size or product changes: Only possible before production begins. After that, the order is final.

Approved Cancellations

If your cancellation request is approved before production begins, you will receive a full refund to your original payment method. Refunds are processed in USD and typically appear within 5–10 business days depending on your payment provider.

After Production Has Started

Once an order is in production, it cannot be cancelled or modified. If you receive an item that is damaged, defective, or incorrect due to our error, please refer to our Return & Refund Policy — we will make it right.